Consumer Public Complaint Behaviors and Satisfaction of Complaint Handling By Credit Card Services
نویسندگان
چکیده
منابع مشابه
How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?
When online shopping increases, the number of risks and complaints associated with online transactions will also rise. The importance of maintaining and improving Business-To-Consumer (B2C) e-business competitiveness by adequately addressing consumers’ complaints has been acknowledged. Yet the issue of how the complaint handling procedures are used to influence consumers’ decisions to shop onli...
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ژورنال
عنوان ژورنال: Korean Journal of Human Ecology
سال: 2012
ISSN: 1226-0851
DOI: 10.5934/kjhe.2012.21.5.957